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Job Description:

Telecommunications Systems Engineer (Mid-level)

Location:

Crystal City, VA (On-site, 5 days per week)

Clearance:

Secret

Certification Requirement: DoD 8570 IAT Level II (minimum)

Experience: 3-5 years

Description:

LBO Technology is offering a highly motivated and technically skilled Telecommunications Systems Engineer an exciting opportunity to support mission-critical Emergency Management technologies. This is junior to mid-level position offering a unique opportunity to work with Next Generation 911 (NG911), Computer Aided Dispatch (CAD), 911 Voice Logging, and Law Enforcement Records Management Systems (LERMS) in a secure environment. The role is based in Crystal City, VA and requires daily on-site work within a secured facility. The ideal candidate will have experience in telecommunications systems, a strong understanding of emergency management technologies and the ability to diagnose and resolve complex technical issues. Relevant certifications are prioritized over formal education, with the ability to maintain a DoD clearance.

Responsibilities:

• Design, implement, and sustain NG911 solutions and related emergency management technologies (CAD, LERMS, etc.).

• Assist in troubleshooting network, telephony, and system application issues, providing direct support to the customer.

• Configure and manage client and server operating systems within a virtualized infrastructure (VMWare or similar).

• Escalate complex issues to higher-tier support teams when necessary.

• Track and resolve customer issues via ticketing systems, ensuring resolution within Service Level Agreement (SLA) parameters.

• Ensure all system issues are properly documented and provide prompt, accurate feedback to customers.

• Maintain strong professional relationships and effectively communicate technical solutions to both technical and non-technical stakeholders.

Required Skills & Knowledge:

• Working knowledge of NG911, CAD systems, 911 Voice Logging, and Law Enforcement Records Management.

• Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.

• Experience working with Ethernet and VoIP, including protocols such as SIP, RTP, and H.232.

• Understanding of data network and telecommunications systems, including IP addressing (DNS, DHCP), VLANs, VPN, and SIP session management.

• Familiarity with secure telecommunications environments and protocols required for emergency systems.

• Strong written and verbal communication skills, with the ability to explain complex technical issues to non-technical personnel.

• Proficiency with Microsoft Office Suite (Excel, Word, Visio) for documentation and reporting.

Preferred Skills:

• Knowledge of 911 systems and Public Safety Answering Points (PSAPs).

• Knowledge of desktop Windows systems and basic troubleshooting.

• Experience working with VMware ESXi or similar virtualization platforms.

• Familiarity with Cisco Systems and relevant certifications (a plus).

• Reasonable understanding of DoD Risk Management Framework (RMF), cyber-security standards (STIGs, Scans, JITC) and secure network design.

Qualifications:

• Due to the requirement, U.S. Citizenship is required

• Active Secret Clearance

• Minimum DoD 8570 IAT Level II certification (e.g., Security+ CE) is required within 90 days of starting. If the applicant has other complimentary knowledge but is lacking this certification LBO Technology is willing to fund a bootcamp program. The applicant must obtain and maintain the minimum 8570 IAT LII certification.

• 3-5 years of experience in telecommunications, IT systems, or networking, particularly in a DoD or secured environment.

Send resume to codonnell@lbotech.com